Auto-Pay Enrollment Help

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The Town of Blacksburg is proud to offer our utility customers the ability to inquire about their accounts and pay by E-Checks, Visa, MasterCard or debit card. Please be assured, this is a safe and secure process. We are using VeriSign to ensure the highest possible security with these inquiries and transactions.

If you have already registered your account, please log in with your Account ID and the PIN you had created and proceed to ENROLLING IN AUTO-PAY.

You will need the following to use the online system if you have not previously registered your Utility Account:

  • Water utility account number (ex: 12345-6789) 
  • PIN number (located on the utility billing statement)
  • Valid email address
  1. Enter your water utility account number including the hyphen and your assigned PIN Number including any leading zeros then click on SUBMIT.
  2. You will be directed to the Account Registration Page where you will replace your PIN Number with one of your personal choosing for security and privacy purposes. Re-enter your chosen PIN for verification and enter a PIN HINT to assist you if you should happen to forget your chosen PIN. Enter your email address and click on SUBMIT.
  3. An email verification will be sent to the email address that you entered on the registration screen. The email will contain your PIN and PIN HINT and a link that you will need to click on in order to complete the registration process.
  4. The link contained in the email verification will direct you to the sign-on screen where you will enter your water utility account number and your new PIN, then click on SIGN-ON.
  5. Once you have successfully signed on, you will be asked to sign on again and you will be able to proceed to access and view your water utility account.

AUTO-PAY will be effective as of the next billing cycle. Any bills previously generated must be paid manually.

Enrollment in Auto-Pay (all auto-payments will be processing on the DUE DATE of your utility billing statement)

ENROLLING IN AUTO-PAY

  1. To enroll in Auto-Pay, please log in to your account and select the AUTO-PAY button from the left hand column of buttons. 
  2. Select ENROLL from the next series of buttons on the left to begin enrollment. 
  3. Please choose an item from your bill fold to enroll if you have previously entered ACH ,Automated Clearing House account), or credit card information or press the "Other ACH" or "Other CC" button to enter new tender for Auto-Pay. 
  4. For new ACH or CC, please enter all required information and select CONTINUE. 
  5. To use an existing bill folded ACH or CC, please select the desired account and click on ENROLL. 
  6. Customers will be asked to accept the terms of the Auto-Pay system before enrollment is accepted. 
  7. A verification of the establishment of the Auto-Pay account will be displayed on your screen.

Please note that to disable your Auto-Pay account you must log into the online payment system and select the AUTO-PAY button and then select DISABLE from the buttons on the left.

Customers are responsible for maintaining valid credit card and ACH information.

If your account is currently set up to BANK DRAFT and you wish to enroll yourself in AUTO-PAY, please email UTBilling@blacksburg.gov and request to be removed from BANK DRAFTING. Also, please indicate if any current drafts should be deleted. An e-mail will be sent back to you verifying the deletion of the BANK DRAFTING and then you may enroll in AUTO-PAY.